Privacy Statement

1. Who we are


LaJeannette

Located at: Hemroulle 407, 6600 Bastogne, Belgium
Phone: +32(0)491183243
Email: info@lajeannette.net
Company number (KBO): 0677.414.346

We are responsible for processing personal data as described in this privacy statement.

2. Personal data that we process

We process personal data that you provide to us yourself, for example, because you use our services or contact us.

This includes:

  • First and last name
  • Address details (if relevant for on-location sessions)
  • Phone number
  • Email address
  • Invoice and payment details
  • Content of communication (email, contact form, intake interviews)
  • Information you voluntarily share during coaching or LaHoChi sessions

We do not process any special personal data such as medical records, unless you share it of your own accord during a session. This information is treated confidentially and not recorded as a medical file.

3. Purposes of data processing

We process personal data exclusively for the following purposes:

  • Performing coaching, business coaching and/or LaHoChi sessions
  • Planning and administering appointments
  • Conducting intake and evaluation interviews
  • Handling payments and invoicing
  • Answering questions via email or contact form
  • Complying with legal obligations (such as accounting)

4. Legal basis of the processing

We process your personal data on the basis of one or more of the following grounds:

  • Performance of an agreement
  • Your consent
  • Legal obligation
  • Legitimate interest (such as business administration and communication)

You can always withdraw your consent. This does not affect previous processing.

5. Sharing personal data with third parties

We only share your personal data with third parties if this is necessary, for example:

  • Bookkeeper or accountant
  • Payment service providers
  • IT service providers (hosting, email)

We conclude a processor agreement with these parties where required.
We never sell your data to third parties.

6. Retention periods

We do not store personal data longer than necessary:

  • Administrative data: in accordance with the statutory retention obligation (usually 7 years)
  • Contact and customer data: as long as an active relationship exists
  • Other data: as long as necessary for the purpose for which it was collected

7. Cookies and website use

Our website uses only:

  • Functional cookies (for a properly functioning website)
  • Analytical cookies that do not infringe your privacy (if applicable)

No tracking cookies are placed without your consent.

8. Your rights

According to the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing

You can contact us via info@lajeannette.net for this

9. Security of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access.

10. Complaints

If you have a complaint about how we handle your data, please contact us.
You also have the right to file a complaint with the Data Protection Authority (GBA) in Belgium.

11. Changes

We reserve the right to change this privacy statement. The most current version is always available on our website.

Last update: 27-12-2025